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Our guarantee
Whatever your complaint we will:-
- Maintain your confidentiality.
- Acknowledge your correspondence in writing.
Review the issue thoroughly and give you a full response within 5
working days.
If we need more time because the problem is complex tell you within 5
working days.
Deal with you in a polite and courteous manner.
Always give you a contact point, name and telephone number.
Follow through any amendments that are suggested at the outcome from
the complaint.
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