the satisfaction of customersí needs the primary goal by working with them
to identify and satisfy their requirements, now and in the future.
a working environment which recognises and rewards their contribution to the
Organisation and encourages their personal involvement and development.
profitable growth of the Organisationís business which provides an
acceptable return on investments by delivering value for money products
and/or services to its customers.
To adopt a
consistently open, participative leadership style to harness the skills and
enthusiasm of the workforce.
training opportunities and resources to support the achievement of the
Organisationís objectives and for development of individuals.
managementís responsibility to lead quality programmes and for involvement
of all the Organisation through effective teamworking.
It is the
responsibility of all Organisation personnel to abide by the Organisationís
policies and systems at all times and for drawing any concerns to the
attention of relevant management as and when they may occur.
quality improvements will be handled through a planned and structured
programme throughout all facets of the Organisationís business.
To aim to
provide better products, delivery and service than its competitors in the
markets in which it chooses to compete.
maintain beneficial relationships with preferred suppliers and thus develop
with them closer and stronger ties.
recognise responsibilities to the communities and environments in which the